Buyer Beware!! Cycle Shop USA!!!!!!!!!!!!!!!!
I wanted to alert all of you to a very customer unfriendly web
retailer: Cycle Shop USA. The short version is don't go
there and don't buy there. I had bought some things from them a few
years ago and had no issues, but this month the experience was
drastically different and not in a good way.
I bought some riding pants on 8/10/10 and they charged my credit card on 8/11/10. I keep checking my account to see when they are going to ship the pants they allegedly had in stock and no information is available. They still show my order as "processing" after 7 days. So I called the customer service number where the web site says I will be connected to a friendly and helpful CSR. Well...due to call volume they are no longer accepting calls so they tell you to e-mail them at: [email protected] or you can leave a voicemail message and they will call you ASAP. I've left about a dozen voicemails and have not rec'd a call back. I have e-mailed the "webmaster" about 6 times now and my e-mail is returned as "undeliverable" because the mailbox is full.
I did get an e-mail fron their Customer Service Manger who told me they would advise me when they had a tracking number for my order but didn't mention if that would be in my lifetime or not. I tried to e-mail him back to cancel my order but my e-mail came back as undeliverable as his mailbox was also "Full". I guess he and the webmaster are real busy right now ignoring customers and losing orders.
The only positive I can put on this experience is I used my Americacn Express card to charge this order. They have an awesome customer dispute system where they intervene on behalf of the customer and credit you back for your purchase immediately until the dispute is resolved. I have used this service several times and have been delighted with the results!! Yeah American Express. Boooo Cycle Shop USA.
Please stay away from this Company and spread the word to your riding friends and on any of the other motorcycle web sites you frequent, to spare fellow riders the pain and aggravation they will experience by placing an order with Cycle Shop USA.
I bought some riding pants on 8/10/10 and they charged my credit card on 8/11/10. I keep checking my account to see when they are going to ship the pants they allegedly had in stock and no information is available. They still show my order as "processing" after 7 days. So I called the customer service number where the web site says I will be connected to a friendly and helpful CSR. Well...due to call volume they are no longer accepting calls so they tell you to e-mail them at: [email protected] or you can leave a voicemail message and they will call you ASAP. I've left about a dozen voicemails and have not rec'd a call back. I have e-mailed the "webmaster" about 6 times now and my e-mail is returned as "undeliverable" because the mailbox is full.
I did get an e-mail fron their Customer Service Manger who told me they would advise me when they had a tracking number for my order but didn't mention if that would be in my lifetime or not. I tried to e-mail him back to cancel my order but my e-mail came back as undeliverable as his mailbox was also "Full". I guess he and the webmaster are real busy right now ignoring customers and losing orders.
The only positive I can put on this experience is I used my Americacn Express card to charge this order. They have an awesome customer dispute system where they intervene on behalf of the customer and credit you back for your purchase immediately until the dispute is resolved. I have used this service several times and have been delighted with the results!! Yeah American Express. Boooo Cycle Shop USA.
Please stay away from this Company and spread the word to your riding friends and on any of the other motorcycle web sites you frequent, to spare fellow riders the pain and aggravation they will experience by placing an order with Cycle Shop USA.
2 Comments
Motorcycle online stores are a dime a dozen. I know I could tick off at least 20 of them without thinking hard. They all sell the same stuff from the same manufacturers. No need to deal with one that can't return a phone call.
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